At Toyra, we aim to provide fast, reliable, and transparent shipping for all orders.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

Shipping Destinations

Toyra currently ships to selected European countries, including:
Austria
Germany
France
Italy
Spain
Netherlands
Belgium
Poland
Sweden
Norway
Switzerland

Shipping availability may change at any time.

Order Processing Time

Orders are usually processed within 1-3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

During high-demand periods such as holidays, sales events, or product launches, processing times may be longer.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country and shipping provider.

Typical delivery estimates:
Austria & Germany: 2-4 business days
France, Italy, Netherlands, Belgium: 4-10 business days
Spain, Poland, Sweden: 5-12 business days
Norway & Switzerland: 5-14 business days

Some products may ship directly from international suppliers and may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by:
customs processing;
weather conditions;
carrier delays;
high seasonal demand;
supplier processing delays.

Shipping Costs

Toyra currently offers free standard shipping for customers in:
Austria
Germany

For other European countries, shipping costs are calculated during checkout and displayed before the customer completes the order.

Shipping prices may vary depending on:
destination country;
package size and weight;
selected shipping method.

Free shipping promotions may also be offered from time to time.

Tracking Information

Where available, customers will receive tracking information by email after the order has been shipped.

Tracking updates may take several days to appear depending on the shipping carrier.

Customs, Duties, and Taxes

For deliveries outside the European Union, customs duties, import taxes, or additional fees may apply.

These charges are the responsibility of the customer.

Toyra is not responsible for delays caused by customs procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

If incorrect or incomplete information is provided:
delivery delays may occur;
additional shipping charges may apply;
orders may be returned to sender.

Toyra is not responsible for failed deliveries caused by incorrect customer information.

Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package from the carrier or pickup point, the shipment may be returned to Toyra.

In such cases, Toyra reserves the right to deduct:
return shipping costs;
storage fees;
handling charges;
carrier penalties;
from any refund issued to the customer.

Lost, Damaged, or Delayed Packages

If a package arrives damaged, customers should contact Toyra as soon as possible and provide:
order number;
photos of the package;
photos of the damaged item.

Toyra will work with the shipping carrier to investigate the issue.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Split Shipments

Some orders may be shipped in multiple packages depending on product availability and warehouse location.

Customers may therefore receive items separately.

Delivery Completion

Delivery is considered completed when the package is delivered to the address provided by the customer.

Risk of loss or damage transfers to the customer upon successful delivery.

Contact Information

For questions regarding shipping or delivery, customers may contact Toyra through the contact information available on our website.